This policy describes how The Hydration Company ("we," "us") collects, uses, and protects information when you use this website or our services.
What we collect
- Contact information you provide when you book, call, or fill out a form: name, phone number, email, and service address.
- Health information you provide during booking and screening, such as medical history and current medications, used to determine whether a treatment is appropriate.
- Payment information, processed by our payment provider. We do not store full card numbers.
- Website usage data collected through cookies and analytics tools, such as pages visited and general location, used to understand how the site is used and to measure advertising.
How we use it
We use your information to schedule and provide treatments, to screen for safety under our medical director's protocols, to communicate with you about visits, to process payments, to improve our website and services, and to meet legal and record-keeping obligations.
Health information
Health information you provide for treatment is handled as confidential medical information, accessed only by team members involved in your care, and retained as required by law. We do not sell your information, and we do not use your health information for advertising.
When we share
We share information only with service providers who help us operate (such as scheduling, forms, and payment processors), with our medical team for your care, and when the law requires it. Service providers are bound to use your information only to provide their service to us.
Cookies and analytics
This site uses cookies and similar technologies for analytics and advertising measurement. You can limit cookies in your browser settings; the site will still work.
Text messages
If you provide your phone number, we may text you about your booking. Reply STOP to opt out of texts at any time.
Your choices
You may request access to, correction of, or deletion of your information, subject to medical record-keeping requirements, by contacting us at hello@bookhydrationco.com.
Changes
If this policy changes, we will post the updated version here with a new effective date.
Contact
The Hydration Company · hello@bookhydrationco.com · 704.924.1300